Refund Policy

At Widget House, we want every customer to have enough time to test our widgets, check how they work on their website, and make sure the service fits their needs.

This Refund Policy explains when refunds may be issued for paid Widget House subscriptions and services. If you have questions about billing, cancellations, or refunds, please contact us at support@widget-house.com.

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14-Day Money-Back Guarantee

Widget House offers a 14-day money-back guarantee for first-time purchases. If you are not satisfied during the first 14 days after your initial payment, you may contact our support team and request a full refund.

During this period, we also recommend contacting us with questions about:

  • widget installation;
  • widget settings and customization;
  • compatibility with your website platform;
  • subscription plans and billing;
  • usage limits and widget views;
  • available features and integrations.

Our goal is to help you confirm that:

  • the widget works correctly on your website;
  • the selected plan matches your needs;
  • you understand the subscription and renewal process;
  • you understand the limits included in your plan;
  • the service fits your use case.

Refunds During the First 14 Days

To request a refund during the first 14 days, contact us at support@widget-house.com and include the email address used for your Widget House account. If your request is eligible, we will process the refund using the original payment method where possible.

Refunds may be processed through our payment provider or merchant of record, such as Paddle. The time it takes for funds to appear may depend on your bank, card issuer, or payment provider.

After the 14-Day Period

After the 14-day money-back period has ended, refunds are generally not provided.

By continuing to use Widget House after the first 14 days, you confirm that:

  • you have tested the service;
  • you understand the billing model and automatic subscription renewals;
  • you accept the plan limits and service terms;
  • you are satisfied enough to continue using the service.

We may consider a refund after this period in the following cases:

  • a core feature in your paid plan stops working due to an issue on our side;
  • changes to Widget House mean your use case is no longer supported;
  • a technical issue prevents normal use of the paid service and we cannot reasonably fix it within 14 days after you report it to us;
  • you were charged because of a clear billing error on our side.

Each request is reviewed individually.

Cases Where Refunds Are Not Provided

After the 14-day money-back period, refunds are not provided when:

  • you forgot to cancel your subscription before it renewed;
  • you no longer need the service after the renewal date;
  • you changed your mind for reasons unrelated to service performance;
  • you stopped using the widget but did not cancel your subscription;
  • you selected the wrong plan but continued using the service;
  • you exceeded your plan limits, including widget views;
  • you requested custom functionality, design, or development not included in the standard product;
  • your website platform, theme, plugin, custom code, or hosting setup prevents the widget from working correctly;
  • a third-party service, API, website builder, browser, or external platform changes its rules, restrictions, layout, API, or availability;
  • you violated our Terms of Service;
  • your account or widget was suspended due to misuse, abuse, fraud, illegal activity, or breach of our terms.

Subscription Renewals

Widget House subscriptions may renew automatically depending on the plan you selected. You are responsible for canceling before the renewal date if you do not want to be charged for the next billing period. Canceling stops future renewals but does not automatically generate a refund for the current billing period.

Monthly and Annual Plans

For monthly plans, the 14-day money-back guarantee applies only to the first payment. For annual plans, it also applies only to the first payment unless otherwise required by law or specifically agreed with us in writing. Renewal payments are generally non-refundable unless there was a billing error or another eligible issue described in this policy.

Free Plans and Trials

If Widget House offers a free plan or trial, we encourage you to test the service before purchasing a paid subscription. Payments made after using a free plan or trial are still subject to this Refund Policy.

How to Request a Refund

To request a refund, contact us at support@widget-house.com. Please include:

  • your Widget House account email;
  • payment email, if different;
  • subscription plan and payment date;
  • a short explanation of the issue;
  • any screenshots or details that may help us review the request.

We may ask for additional information to verify the payment and understand the issue.

Processing Time

If your refund is approved, we will submit it through the original payment method where possible. Processing times vary depending on the payment provider, bank, card issuer, and country. In some cases, it may take several business days for the refund to appear in your account.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. The version in effect at the time of your purchase will generally apply to that purchase, unless a newer version is more favorable to you or required by law.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@widget-house.com