Privacy Policy

This Privacy Policy explains how Widget House ("Widget House," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you visit https://widget-house.com, create an account, use our platform, install our widgets, connect third-party integrations, contact support, or otherwise use our products and services.

Widget House is operated by PE Kiselev I.I.
Owner: Kiselev Yaroslav Igorevich
Registered in Kyrgyzstan

If you have questions about this Privacy Policy or how we process personal information, contact us at support@widget-house.com.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • visitors of the Widget House website;
  • users who create a Widget House account;
  • customers who create projects, applications, or widgets;
  • users who install Widget House widgets on their websites;
  • website visitors who view or interact with Widget House widgets installed on customer websites;
  • people who contact us for support, billing, partnership, or other inquiries.

This Privacy Policy does not apply to websites, platforms, or services operated by third parties, even if they are linked to or integrated with Widget House.

2. Information We Collect

We collect information in several ways: directly from you, automatically when you use the Services, from your use of widgets, and from third-party integrations that you choose to connect.

2.1 Account Information

When you create or manage a Widget House account, we may collect:

  • name;
  • email address;
  • username;
  • password or authentication information;
  • company or business name;
  • website domain;
  • account preferences;
  • subscription plan;
  • billing status;
  • support and communication history.

2.2 Billing and Payment Information

If you purchase a paid plan, subscription, or other paid service, payment and billing information may be processed by Paddle or another authorized payment provider, reseller, or merchant of record.

We may receive limited billing-related information, such as:

  • customer name;
  • email address;
  • billing country;
  • subscription plan;
  • payment status;
  • transaction ID;
  • invoice or receipt details;
  • renewal, cancellation, refund, or tax status.

We do not store full payment card numbers on our servers. Payment information is processed by the relevant payment provider according to its own terms and privacy policy.

2.3 Project, Application, and Widget Data

When you use Widget House, we may collect and process information related to your projects, applications, and widgets, including:

  • project names;
  • website domains;
  • application types;
  • widget names and IDs;
  • widget templates;
  • design and layout settings;
  • display rules;
  • installation status;
  • embed configuration;
  • connected sources;
  • usage limits;
  • widget views and interaction events;
  • technical settings and metadata.

2.4 Third-Party Integration Data

Some Widget House applications may allow you to connect external services, such as review platforms, social media platforms, business profiles, messaging tools, website builders, or other third-party services.

Depending on the integration and the permissions you grant, we may process:

  • connected account identifiers;
  • business profile information;
  • public reviews, ratings, usernames, dates, and review content;
  • public social media content;
  • profile images, media, or public page information;
  • access tokens or authorization data;
  • integration status;
  • API response data;
  • synchronization and update logs.

We only access third-party integration data as necessary to provide the feature you choose to use. You can disconnect integrations where this functionality is available.

2.5 End-User Technical Data

When a Widget House widget is loaded on a customer website, we may process limited technical information about the website visitor or widget interaction, including:

  • IP address;
  • browser type;
  • operating system;
  • device type;
  • page URL;
  • referrer URL;
  • widget ID;
  • project ID;
  • timestamps;
  • approximate location derived from IP address;
  • widget view events;
  • basic interaction events;
  • error logs and diagnostic information.

We use this information to load and display widgets, calculate usage limits, protect the Services, detect abuse, troubleshoot technical issues, improve performance, and provide analytics to customers where available.

2.6 Support and Communication Data

If you contact us, we may collect:

  • name;
  • email address;
  • message content;
  • attachments or screenshots you provide;
  • support request details;
  • communication history;
  • feedback or survey responses.

2.7 Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve the Services. These may include:

  • essential cookies required for login, security, and core functionality;
  • preference cookies that remember settings;
  • analytics cookies, if used, to understand website and product performance;
  • diagnostic technologies to detect errors, abuse, or service issues.

We do not use cookies to track users for advertising or marketing purposes unless clearly disclosed in an updated cookie notice or privacy policy.

3. How We Use Information

We may use information for the following purposes:

  • to provide, operate, maintain, and improve Widget House;
  • to create and manage user accounts;
  • to create, configure, publish, and display widgets;
  • to process payments, subscriptions, invoices, taxes, renewals, cancellations, and refunds;
  • to calculate usage limits, including widget views;
  • to provide customer support;
  • to troubleshoot bugs, errors, and technical issues;
  • to secure the Services and prevent fraud, abuse, spam, unauthorized access, and misuse;
  • to communicate with you about your account, subscription, product updates, support requests, and important service notices;
  • to analyze product usage and improve user experience;
  • to develop new features, applications, templates, and integrations;
  • to comply with applicable laws, regulations, legal obligations, or governmental requests;
  • to enforce our Terms of Service Agreement and protect our rights, users, and business.

4. How We Share Information

We do not sell personal information.

We may share information in the following circumstances:

4.1 Service Providers

We may share information with service providers that help us operate the Services, such as:

  • hosting and cloud infrastructure providers;
  • database and storage providers;
  • payment processors and merchants of record;
  • email delivery providers;
  • analytics and diagnostics providers;
  • customer support tools;
  • security and fraud prevention providers;
  • development, maintenance, and monitoring tools.

These providers are authorized to process information only as necessary to provide services to us and are expected to protect information appropriately.

4.2 Payment Providers

If you purchase a paid service, payment and billing information may be processed by Paddle or another payment provider, reseller, or merchant of record. These providers may process your information according to their own terms and privacy policies.

4.3 Third-Party Integrations

If you choose to connect a third-party integration, we may share or receive information with that third-party service as necessary to enable the integration.

For example, if you connect a review source, social media account, business profile, or similar platform, we may exchange the data required to authenticate the connection, retrieve content, update widget content, and maintain the integration.

4.4 Legal Requirements

We may disclose information if required to do so by law, court order, subpoena, governmental request, or legal process.

We may also disclose information if we believe it is necessary to:

  • protect our rights, property, or safety;
  • protect users, customers, End Users, or others;
  • investigate fraud, abuse, security incidents, or violations of our Terms;
  • enforce our agreements;
  • respond to legal claims.

4.5 Business Transfers

If Widget House is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

4.6 With Your Consent

We may share information with your consent or at your direction.

5. Customer Websites and End Users

Widget House widgets may be installed on websites that are not owned or operated by us. In these cases, the website owner or customer is responsible for its own privacy policy, cookie notice, consent mechanisms, legal basis for processing, and compliance with applicable data protection laws.

If you are a visitor of a website where a Widget House widget is installed, you should also review the privacy policy of that website to understand how the website owner processes your information.

Widget House may process limited technical data on behalf of customers to provide the widget functionality. Customers are responsible for determining whether they need to disclose the use of Widget House widgets in their own privacy policy or obtain consent from website visitors.

6. Third-Party Services

The Services may contain links to third-party websites or may integrate with third-party services. We are not responsible for the privacy practices, content, security, availability, or policies of third-party services.

Your use of third-party services is governed by the terms and privacy policies of those third parties.

7. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain business records.

Retention periods may vary depending on the type of information:

  • account information is generally retained while your account is active;
  • project, application, and widget data is generally retained while your account or related widget remains active;
  • billing and transaction records may be retained as required for tax, accounting, legal, and compliance purposes;
  • support communications may be retained to provide support and maintain business records;
  • technical logs may be retained for a limited period for security, diagnostics, fraud prevention, and service improvement;
  • some backup copies may remain for a limited period before being overwritten or deleted.

For certain technical data, such as IP address, operating system, and browser type collected for diagnostics and security, we may store this data temporarily for up to 7 days unless a longer retention period is necessary to investigate security issues, fraud, abuse, technical problems, or legal matters.

When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with our retention practices and applicable law.

8. Security Measures

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encryption in transit, access controls, monitoring, backups, vulnerability checks, and other security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • access personal information we hold about you;
  • correct inaccurate or incomplete information;
  • delete personal information;
  • restrict or object to certain processing;
  • request a copy of your information;
  • withdraw consent where processing is based on consent;
  • close your account;
  • opt out of certain communications.

You may be able to update some information directly in your Widget House account. You may also contact us at support@widget-house.com.

To protect your privacy and security, we may need to verify your identity before processing your request. If we cannot verify your identity or if we are legally permitted to deny the request, we may not be able to complete it.

10. Email Communications

We may send you transactional and service-related emails, including account notices, billing notices, subscription updates, security alerts, support replies, product updates, and important changes to the Services.

Where permitted, we may also send marketing or promotional emails. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. You cannot opt out of essential transactional or service-related messages while you use the Services.

11. International Data Transfers

We may process and store information in countries other than the country where you are located. These countries may have data protection laws that differ from the laws of your country.

Where required by applicable law, we will use appropriate safeguards for international data transfers.

12. Children's Privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us at support@widget-house.com, and we will take appropriate steps to delete such information.

13. Do Not Sell or Share Personal Information

We do not sell personal information.

We do not knowingly share personal information for cross-context behavioral advertising unless this is clearly disclosed in an updated policy or cookie notice and any required opt-out rights are provided.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through your account, or by posting a notice on the Widget House website.

The updated Privacy Policy will become effective when posted unless a later effective date is stated. Your continued use of the Services after the effective date means that you acknowledge the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, contact us at:

Email: support@widget-house.com